Updated September 20, 2024
Tailor Joy LLC Tutoring and Coaching Services
TERMS AND CONDITIONS
Please read the Terms carefully before making a payment as these terms and conditions will guide your purchase of, payment, and refund for sessions scheduled and shall also determine your right with regard to a refund, including essential restrictions and exclusions.
Scope of Terms
The Service is owned and operated by Jennifer Donaldson, Tailor Joy LLC (“us,” “our,” and “we”).
Access to the Service (“Service” and “Session”) is provided in accordance with the following terms and conditions (“Terms”). By paying for Sessions, you, the Client (“Client”), electronically agree to be legally bound by the Terms, which govern your use of the tutoring and coaching Services. If you do not agree to all of these Terms, please immediately discontinue any further use of the Service. Your failure to follow the Terms may result in
We may change these Terms at any time. Continued access to the Service by you will constitute your acceptance of any changes or revisions to the Terms.
Payment
The Client agrees to pay Tailor Joy LLC the agreed upon package or session rate for tutoring or coaching services. The Client understands that this is prepayment for the monthly tutoring or coaching services charged by the session. Invoices will be sent through email (currently through Wave Financial) a minimum of 10 days prior to the payment due date. Payment for scheduled sessions for that month is due by the 10th of the month. A late fee of $25 may be applied for failure to pay by the 10th unless otherwise prearranged. Payment may be by cash, credit card, or bank payments.
Cancellation
Tailor Joy LLC is flexible for illness, holidays, or schedule conflicts and sessions can be rescheduled for an alternate date if the Client provided a minimum of 24 hours notice of cancellation. If the Client cancels a session with less than 24 hours notice, the Client will be billed for the session. Emergency cancellations up to one hour before the scheduled session due to family emergency or sickness will have the session payment applied to a future session. Failure to show up for a session within 15 minutes of the start time (in person or online) without giving notice will be charged at the full session rate. If the tutor or coach cancels for any reason at any time more than 24 hours prior to a session, the full session payment will be applied to a future session.
Location
The tutor or coach may host online sessions via Zoom or other video conferencing platform or the tutor or coach may offer sessions in person at an agreed upon location.
Session Schedule
Sessions are arranged subject to availability of the tutor or coach. Sessions will be scheduled through a scheduling tool (currently Sign in Scheduling formerly 10to8) using the Eastern Standard/Daylight Time (EST). It is the Client’s responsibility to make sure the schedule, time zone, and location are accurate. Unless otherwise arranged, all one on one sessions are 55 minutes in duration. Occasionally sessions with younger Clients may be 25 minutes in duration and charged accordingly.
No Guarantees or Warranties
The Client understands that Tailor Joy LLC does not guarantee any specific outcomes as a result of tutoring or coaching. Tailor Joy LLC will provide tutoring or coaching to help a Client succeed. The rest depends on the Client. Results vary from Client to Client.
Obligations of the Client
The Client will provide information to Tailor Joy LLC to assess and identify areas that need tutoring or coaching and provide adequate contact details including email and mobile number. The Client agrees to provide their own material for each session (computer, webcam, microphone, internet, pencil and paper, etc.). Tutoring clients in grades 3-college are expected to use an agenda system (paper, book, or digital) on a daily basis to record homework, plan out projects and study time, and check off completed work unless they attend a “no homework policy” school. The Client will arrive on time to the scheduled session or provide 24 hours notice of cancellation. Abusive or discriminatory behavior towards tutors or coaches or other students will not be accepted. Tailor Joy LLC reserves the right to cancel any session for Clients whose behavior is unacceptable or where abusive language is used.
Special Requests
Tailor Joy LLC reserves the right to charge for special requests. Examples include completion of form/questionnaire for educational psychologists or other educational professionals, a formal written report regarding student progress, attending a parent conference or educational meeting, emergency scheduled sessions, assigning homework over summer break if Client is not enrolled in summer sessions, or written feedback on work outside of Session times. Clients will be informed of charges for special requests before services are rendered.
Minors
Where the Client is a legal minor, the parent/guardian shall agree to the terms and conditions on behalf of the Client.
Data Protection
Tailor Joy LLC may hold and use Client data for the purposes of the services that it provides. Clients providing personal data to Tailor Joy LLC are consenting to the use of that data by Tailor Joy LLC for the purposes of tutoring or coaching services, for billing and collecting purposes and to enable Tailor Joy LLC to contact Clients. Where required for legitimate purposes in connection with Tailor Joy LLC business and subject to suitable safeguards that data may be transferred to others.
Termination
Tutoring and coaching are offered on a month to month basis and may be terminated by either party with notice given by email within that month.
Limitations of Liability
In event of litigation, Tailor Joy LLC’s total liability shall not exceed the amount of money the Client paid Tailor Joy LLC for services rendered.
Cancellations and Refunds
Tailor Joy LLC reserves the right to charge the cost of a session if the Client fails to show up within 15 minutes of the start time or cancel without at least 24 hours notice to Tailor Joy LLC, and this shall be done without the possibility of a refund for the session.
Clients can cancel or reschedule a session through 10to8 scheduling or by sending a text or email to the tutor or coach with at least 24 hours notice. A canceled session, with 24 hours notice, will be credited for a scheduled session in the upcoming month. Tailor Joy LLC may cancel or reschedule a scheduled session in the event that the Client is defaulting on payment for the tutoring or coaching services.
Emergency cancellations due to family emergency or sickness may be emailed or texted up to an hour before the scheduled start time of a session by either the Client or the tutor or coach.
Clients shall be eligible for refunds on unused sessions within three months of purchase date. The refund may not be issued for sessions where the Client did not give 24 hours notice. Tailor Joy Tutoring is not responsible for any kind of fee charged by payment processors and will not cover it when initiating a refund. To the fullest extent permitted by law, any refunds at any time are at the sole discretion of Tailor Joy LLC only.
Upon review of the Client’s refund request and the determination that a refund is due, Tailor Joy LLC shall issue a refund. Refunds may take several months to process back to the credit card used to pay and are subject to the terms and policies of the bank regarding the speed of transactions.
In the event of a chargeback by a credit card company or payment processor in connection with a payment, the Client will be responsible for charges and Tailor Joy LLC may cancel or reschedule a scheduled session in the event that the Client is defaulting on payment. Disputes that require accounting or legal services shall be covered by the Client.
To make a refund request, contact Tailor Joy LLC at hello@tailorjoy.com within 3 months of payment.
Note: Coaching package purchased with Business Basics Plus is not available for a refund but can be used within 3 months from the purchase date.
Choice of Law and Place for Resolving Disputes
It is at the mutual agreement of both the Client and Jennifer Donaldson, Tailor Joy LLC with regard to the Terms that the relationship between the parties shall be governed by the laws of the state of North Carolina without regard to its conflict of law provisions and that any and all claims, causes of action and/or disputes, arising out of or relating to the Terms, or the relationship between you and Jennifer Donaldson, Tailor Joy LLC, shall be filed within the courts having jurisdiction within the County of Wake, North Carolina or the U.S. District Court located in said state. You and Jennifer Donaldson, Tailor Joy LLC agree to submit to the jurisdiction of the courts as previously mentioned and agree to waive any and all objections to the exercise of jurisdiction over the parties by such courts and to venue in such courts.
Statute of Limitations
You acknowledge, understand, and agree that regardless of any statute or law to the contrary, any claim or action arising out of or related to the use of our Services or the Terms must be filed within 3 year(s) after said claim or cause of action arose or shall be forever barred.
Affiliate Disclaimer
I may be an affiliate for products that I recommend. If you purchase those items through my links I will earn a commission. You will not pay more when buying a product through my link.
Questions
If you have any further questions or comments regarding the Terms and Conditions, please contact us by email at hello@tailorjoy.com.
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